Returns & Exchanges
At The House of Rare, we strive to ensure you are completely satisfied with your premium fashion choices. If you are not entirely happy with your purchase, our seamless return and exchange policy allows for a hassle-free experience within 15 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Check Preparation
Ensure the garments are unworn, unwashed, and have all original tags and packaging intact for a successful inspection.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the return package.
Refund Processing
After the returned item passes our quality assessment, your refund or exchange credit will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing